I bought the bike in the hope I’d replace some trips in the car and to put in the boot to take it out exploring. I’ve done about 200km so far. It’s a tad heavier than I expected so lifting it in to my tiny hatchback when folded is quite hard and the gear changes take a little getting used to (especially when changing down). The app struggles to update trips and distances but that’s not too much of an issue. I might buy a more comfy saddle too. I seem to be getting good range although obviously not the advertised 100km. Overall though I’m really pleased with it. When I don’t want a work out I can do 30km without breaking a sweat and just enjoy the scenery. Oh and the little assemble required was pretty easy as all the tools were supplied. The main thing for me is that it’s uk legal so I don’t need to ride round in a balaclava pulling wheelies 🙂
Hi Alwyn, thank you for the detailed review of the ADO Air 20 Pro. We are glad to hear the assembly was straightforward and that you are enjoying the UK-legal rides.
We have noted your practical feedback regarding the bike's weight when lifting it into your car, and the learning curve with gear downshifting. Regarding the app syncing delays, we have recorded this issue and will forward it to our technical team for future optimization. As you observed, actual range varies depending on terrain, rider weight, and assist levels, and saddle preference is highly subjective.
Perfect
Excellent bit of kit, just need a bike to put it on !!!
Still waiting for a replacement!
Hi DM, we're thrilled you like the basket, but we are so sorry about the wait for your replacement bike. We want to fix this for you right away. Please contact our support team so we can track your replacement and expedite the process. We can't wait to see your new setup once the bike arrives!
Nice handle bar sleeves better than expected happy with purchase. Thanks!
Hi Philip! Thanks so much for the awesome feedback. We're absolutely delighted that the handlebar sleeves turned out even better than you expected. Enjoy the upgraded grip and happy riding!
Simple question, why so expensive?
Hi James, thanks for asking! It ultimately comes down to the advanced materials and the hassle-free experience. The carbon belt is designed to last thousands of miles without ever needing lubrication, and it will never rust or leave grease marks on your legs. It's definitely a premium upgrade over a standard chain, but we believe the quiet, clean, and maintenance-free ride makes it a very worthwhile investment.
Excellent company to deal with, great communication, dealt with our queries quickly and efficently, super bikes, well built and value for money.
Hi Christina! Thank you for the amazing feedback! We're so glad to hear you had a great experience with our support team and that you're loving the build quality and value of your new Air 20s. Happy riding to you!
Beautiful bike, elegant and robust!
Hi Leo! Thank you for the wonderful feedback. 'Elegant and robust' is exactly the vibe we want for the Air 28! We're so glad you're loving the beautiful design. Thanks for the great picture, and happy riding!
Haven't been fitted my bike has a electrical problem and most bike mechanics won't even look at it I found one that will look so fingers crossed if he can't repair this I will scrap this 3 year old bike and purchase a brand that can be repaired but back light does work
The bag is good and sturdy, and makes the bike much more manageable for transporting in a vehicle while keeping things clean and tidy. Worth having.
Hi Marski! Thanks for the awesome feedback. We're so glad to hear the storage bag is working out great for your travels. Happy riding!
Wasn’t sure what this was going to be like, but offered free with dual bike purchase. It’s absolutely brilliant! I keep my ruc sac and water bottle in it, it clips off and on when you want so you can take it inside with you or use it to put your shopping in whilst you shop! The basket locks in place no there is no chance it will fall off. It suits the bike [ we have both blue and grey it suits both) I use mine every ride whilst my husband has the attachment on but uses it when needed. A must for the ADO Air pro 20!
Hi Catherine! Thanks a lot for the fantastic 5-star feedback! We're super happy to hear that the folding basket has been such a game-changer for your daily rides and shopping trips. Happy riding to you and your husband!
As much as I'm impressed with the bike, performance handling etc, I do find it rather heavy, heavier than expected. Maybe because I'm 75 and not as strong now. Also the magnet to hold the bike together in the folded position could be stronger as it doesn't hold too well. Which is a shame as wheeling along folded is very handy, saves carrying it.
Absolutely love the bike and so easy to ride, but the instructions were not easy to follow and the rack was missing so had to be sent separately and no instructions on fitting.
Hi Karen, thank you for the great feedback on the bike's ride and performance! We sincerely apologize for the hiccup with the missing rack and the instructions not being as clear as they should be. We're working hard to make our guides more user-friendly. Please feel free to reach out anytime if you need any help fitting the rack. Enjoy your rides!
A brilliantly designed foldable e-bike, legal and fun to ride, cruises at 15mph with little effort, great little commuter.
Hi Mark! Thanks for the awesome feedback. We're so glad you love the design and performance of the ADO Air 20s. Happy commuting!
Great bike and delivered on time
Hi Jason! Thanks for the awesome feedback. We're so glad you're enjoying the ADO Air 20 Ultra. Happy riding！
We now have the blue and grey! Excellent bikes we purchased to take on holiday and to ride around here. Solid, suspension is a godsend and I now wouldn’t be without it on a bike. Battery holds charge well, edifice you don’t link to Bluetooth! App to be honest is a waste of time. Bike however makes up for that tenfold. Easy to charge and store, all in all well worth the price and a 6 foot male and 5 foot 2 female both love these bikes. The pedal assist is just brilliant and helps with those hills.
Hi there,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that you’ve experienced issues with our app.
Could you please provide more details about the problems you encountered, such as what happened, when the issue occurred, and any error messages you may have seen? This information will help us better understand the situation and investigate it with our technical team.
We would also appreciate it if you could let us know whether the issue has been resolved or if you are still experiencing it. We’ll do our best to assist you and make sure your feedback is properly addressed.
Thank you for your support and patience. We look forward to hearing from you.
Best regards,
ADO Team
Really nice to ride and good when I got used to the assist. There is a bit of a sticky point at about 25 km/h where it feels as though it is suppressing my progress but overall it is really helpful.
The bike feels a bit heavier than I thought it was going to be so I won't be carrying it any where.
Hi Andrew,
Thank you for sharing your feedback. We are glad to hear that you enjoy riding the ADO Air 20 Ultra and find the pedal assist helpful.
Regarding the resistance or 'sticky point' around 25 km/h, please note that this is due to local legal regulations (such as EPAC standards), which require the motor assist to safely disengage at that speed. We understand how this transition can feel and appreciate your observation.
Additionally, we note your comment regarding the weight. Due to the battery, motor, and reinforced frame structure, folding e-bikes naturally carry some extra weight compared to traditional bicycles, which can make frequent carrying challenging.
Thank you again for your constructive review. If you need any assistance, please feel free to reach out.
Best regards,
ADO Team
This bike changed my life completely.
Really impressed. Used for first time in New Forest over rough tracks and excellent ride, easy control, and made hills (but only small ones so far) easy. Belt driven so no oil which is a bonus when being carried/transported.
Inbuilt lights, stand, bell and back pannier as standard. Folds up easily and quickly.
5 star once assembled but I have deducted one star for set-up. It took some effort assembling the first bike but second was quick and easy. A QR Code to an official video would help. Similarly a link to a video on how to use the controller and access sport mode would help as well as one on general usage. All available on YouTube but have to search for and within videos.
Bike has a AQS mount on front but few Ado AQS accessories as of yet.
I hoped to write a good review on this great looking bike. Unfortunately I have had reliability issues on more than one occasion. Customer service have been really good in terms of sending new parts but fixing the electrics on the bike were not what I expected to have to do after owning for one year.
A lot of the reviews seem to be positive but apart from customer service who have been supportive there are very few positives about this bike which I now regret buying. Hopefully other people are having a different experience to me.
Hi Edward Thomson,
Thank you for sharing your honest feedback. We are sorry to hear about the reliability and electrical issues you encountered after a year of ownership, and we completely understand your frustration.
May we ask if these issues have now been fully resolved? Additionally, please be assured that we have forwarded your feedback regarding the electrical components directly to our technical center to help us improve our product quality moving forward.
If you need any further assistance, please feel free to reach out.
Best regards,
ADO Team
I am impressed by the standard of manufacture and love the overall appearance of this bike.
The performance is better than I expected . I’ll have a more detailed idea after more ride time.
Hi Eric,
Thank you for sharing your feedback. We are glad to hear that you are pleased with the manufacturing quality and appearance of the ADO Air 20 Ultra, and that its performance has exceeded your initial expectations.
We look forward to your updated thoughts after more riding time. If you have any questions or require assistance, please feel free to contact us.
Best regards,
ADO Team
Brilliant- all the pleasure of riding a bike without the pain. It had been much admired by passers by. The best bike I have ever owned by far.
Hi Ann,
Thank you for your wonderful feedback! We are thrilled to hear that the ADO Air 20 Ultra provides such an enjoyable and comfortable riding experience, and that it has been catching eyes on the road.
If you ever need any assistance or have questions in the future, please feel free to reach out. Enjoy your rides!
Best regards,
ADO Team
I have only given my bike four stars, this is a shame as it is extremely well made and great quality. The problem I have with it is the auto gear changes, when approaching a slight hill or a very short steep incline, you start to peddle a little harder to get up speed to go up the incline, just at the wrong point it changes gear making it much harder to pedal, the exact opposite of what you need. By stopping peddling for a short time and dropping speed you can make it change to the right gear but this is often too late. I did not notice this issue when I test rode the bike. Other than this issue, it's great fun to ride, on the flat the bike is perfect. I have been riding eBikes for about eight years, so it's not because I am new to it. I still love the bike and look forward to lots of fun rides. The other issue is with their app. At least for Android it is very bad, buttons in the wrong place which get mixed with the back and home buttons of the phone. The mileage the app records does not match the bike. I tried to install a bike battery update that it suggested but it kept failing, telling me to restart the app. Not a good experience. I did not buy the bike for the app but it was a consideration that has turned out to be disappointing. For quality of manufacture and parts it can not be faulted. I hope they can sort these issues out and issue an update that will work that could help the gear change issue in the future, then it would be Five Stars all the way.
Hi Simon,
Thank you for sharing such a detailed and constructive review of the ADO Air 20 Ultra. We truly appreciate your feedback, especially coming from an experienced e-bike rider.
Regarding the auto-gear shifting: We acknowledge your point about the timing and sensitivity when approaching inclines. This feedback has been forwarded to our engineering and R&D team to investigate firmware adjustments for smoother transitions.
Regarding the Android app: We apologize for the frustrating experience. We have noted the UI layout conflicts with system navigation buttons, the mileage synchronization discrepancy, and the battery update failure. Our software team is actively working on updates to resolve these bugs.
Thank you again for recognizing the build quality of the bike. We are committed to making the necessary software and firmware improvements to earn that fifth star.
Best regards,
ADO Team
More comfortable than the original on my elderly posterior.
Hi Bob, thank you for sharing your feedback.
It is great to know that the Soft Saddle is doing its job. We designed this upgraded saddle with thicker padding and enhanced support to offer a more comfortable alternative to the stock seat, especially for riders prioritizing pressure relief over racing geometry.
We appreciate your practical assessment.
on a seat post battery that can be removed when unattended, it should priced in as a standard item, not an extra purchase.
Hi David, thank you for the review and your straightforward feedback.
We see your point: given the removable seat post battery design, an integrated lock feels like a standard necessity for unattended parking. Right now, it is sold separately so that riders who only store their bikes indoors do not have to pay for extra hardware they won't use.
That said, your feedback on standard vs. optional equipment is valuable. We have passed this directly to our product team as we review our included accessories and pricing structure for future models.
