When the original purchaser orders and receives the product from our online store, the warranty is automatically registered and applies only to the original purchaser.
Warranty periods and conditions for different components
Mechanical Components |
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|---|---|---|
| Component | Warranty Period | Warranty Coverage and Non-warranty Coverage |
| Frame (Aluminum alloy) | 60 months |
Warranty coverage: Natural deformation Weld opening Weld fracture Manufacturing defects Non-warranty coverage: Self-modification Collision damage |
| Frame (Carbon fiber) | 24 months | |
|
Structural components: Fork, handlebar, stem, seat post. |
24 months | |
|
Power and Wheel Components Transmission and Shifting System: Chain wheel, chain, belt, flywheel, bottom bracket, gearshift lever, derailleur Wheel Components: Hub, rim, spoke Suspension System: Shock absorber Fasteners: Seat post clamp, stem clamp, frame clamp |
24 months |
Non-warranty coverage: Tire punctures caused by sharp objects Component damage caused by collisions |
|
Support and Safety Components Tires and Saddles: Tires, saddles Protection and Braking Components: Fender, safety hook, pedal, brake, brake disc, brake lever Kickstand |
3 months |
Non-warranty scope: Self-modification Collision Damage to components and accessories Man-made damage |
Electrical system |
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|---|---|---|
| Component | Warranty Period | Warranty Coverage and Non-warranty Coverage |
|
Motor components: Motor, Hall element, bearing, clutch |
24 months |
Warranty coverage: Open phase Hall element burnout Demagnetization Abnormal bearing noise Non-warranty coverage: Damage Water ingress |
| Battery | 24 months |
Warranty coverage: Plate grid fracture Insufficient power storage capacity Capacity less than 70% Non-warranty coverage: Water ingress Man-made damage Malfunction caused by the battery being left idle without charging for more than one month |
|
Charging parts: Charger, main wire harness, discharge wire Display and control parts: Display, controller |
24 months |
Warranty coverage: Short circuit Burnout Performance failure due to manufacturing defects Non-warranty coverage: Moisture exposure Circuit disconnection Man-made damage |
|
Speed control components: Throttle, booster, controller cover GPS components: GPS module |
12 months | |
|
Lighting components: Headlights, taillights, turn signals Braking components: Power-off brake levers, switches |
3 months | |
Warranty Approach
- We generally replace parts instead of repairing them to minimize your waiting time.
- The same warranty service is available whether you purchase from our official website, authorized offline stores, or officially partnered online platforms.
- Parts that meet the warranty conditions outlined on this page will be fully covered at no cost.
- Parts outside the warranty can still be repaired/replaced, but a fee will apply. For specific fee details, please contact support@adoebike.com.
- Incidental expenses during repair, such as substitute transport, fuel, or ride-sharing, are not covered under warranty.
Lifetime Technical Support
- Our technical experts provide professional assistance with tailored solutions for complex issues.
- 1-on-1 support: A dedicated support agent will handle all your inquiries, ensuring personalized assistance throughout.
- This service is available anytime, regardless of your warranty status. (Note: After the warranty period, customers are responsible for the cost of replacement parts.)
What Qualifies for Warranty?
All conditions must be met simultaneously:
- The product must be purchased from an ADO official store or authorized dealer. Products purchased through second - hand transactions or from unauthorized sellers are not covered by the warranty.
- The product/component must be within the warranty period.
- Manufacturing defects and inherent product issues, such as material defects, are covered by the warranty.
What Does Not Qualify for Warranty?
- Failure of consumable or wear-and-tear parts, including:- Brake pads, plastic components, spokes, rims, brake cables, and surface scratches.
- Damaged wires or accessories with visible scratches or breaks.
- Malfunctions caused by improper use, such as:- Not following the User Manual for usage, maintenance, or adjustments.- Unauthorized disassembly, repair, or modifications.- Improper usage or storage.
- Damage due to accidents.
- Minor scratches or accessory damage sustained during shipping.
- Repair costs from non-authorized repair shops are not covered.
How to Claim Your Warranty?
Products purchased from the ADO official website
- Click here to send the product information to the ADO after-sales team. https://goo.su/GSEk
- Send the product information to support@adoebike.com.
The following details need to be included: order number, email used for the order and shipping address, photos or videos of the problem, and a brief description of the problem. - After the support team reviews your warranty application, we will provide replacement parts and/or installation and adjustment instructions as needed.
Important note: Any product returned without prior approval will not be accepted and is not covered by the warranty.
Products Purchased From Stores Or Platforms Other Than Our Official Website
Customers who purchase from our authorized dealers are entitled to the same warranty service, but the service must be handled through the dealer. For warranty service, please contact the platform or dealer where you purchased the product.
If you have any further questions regarding the warranty, please contact us at support@adoebike.com.
